Techmi Computer Solutions: Policies
Techmi Computer Solutions is committed to providing excellent services in computer repair, sales, and maintenance. Our policies are designed to ensure transparency, quality, and customer satisfaction.
Repair Policy:
1. Diagnosis Fee: A nominal fee is charged for diagnosing the issue, which will be adjusted if you choose to proceed with the repair.
2. Warranty on Repairs: We offer a warranty on repaired parts and services (duration depends on the type of repair).
3. Data Privacy: Your data is secure with us, and we ensure its confidentiality during repairs.
4. Repair Time: The time required for repairs will depend on the complexity of the issue, but we aim for prompt service.
Sales Policy:
1. Product Warranty: All new products come with a manufacturer’s warranty. Refurbished products may have a limited warranty (as per the product condition).
2. Return and Exchange: Products can be returned or exchanged within 7 days of purchase if unused and in original condition (terms apply).
3. Payment Terms: Full payment is required at the time of purchase.
Service Policy:
1. Annual Maintenance Contracts (AMC): Customers availing AMC will receive priority support and discounted rates.
2. Upgrades and Customization: Any system upgrades or customizations will be performed after customer approval.
3. On-Site Support: On-site service is available at an additional charge, depending on location.
General Policy:
1. Customer Satisfaction: Feedback is always welcome, and we strive to resolve any issues promptly.
2. Liability: Techmi Computer Solutions is not liable for pre-existing damage or data loss due to hardware failure.
3. Billing Transparency: All charges are discussed and confirmed with the customer before proceeding.
We at Techmi Computer Solutions are dedicated to building trust and long-term relationships with our customers through our fair and transparent policies.
For any further questions, feel free to contact us.
